Clinical Receptionist III - Kuwaiti Nationals - Clinical Administration

General Information

Language : English/Arabic
Years of Experience : 5
Closing Date : 12 November 2026

Function

To perform and oversee advanced reception and patient coordination tasks, support clinic workflow, data accuracy, and patient experience in compliance with DDI operational and service standards.

Responsibilities

1-       Patient Registration & Appointment Coordination:

·         Manage daily clinic appointment coordination and complex scheduling tasks.

·         Ensure patient registration and data accuracy and updated within EHR systems.

·         Confirm patients’ appointments.

·         Contact patients to notify any updates regarding their appointments.

·         Track clinics appointment waiting list.

·         Audit patients’ data and appointments.

2-       Reception Operations & Patient Services:

·         Supervise reception desk workflow and train junior staff as needed.

·         Coordinate communication between reception, nursing, and medical staff.

·         Answer incoming calls and follow up on patient inquiries and requests.

·         Follow up all clients’ requests.

·         Maintain assigned competencies.

·         Be aware of all DDI activities to respond to patients and visitors’ queries appropriately.

3-       Clinical Administration & Documentation:

·         Generate and review daily reports on patient visits, no-shows, consent forms.

·         Scan and upload all required documents into the EHR system.

·         Ensure all labs requests added to the EHR system.

·         Complete patients’ pathway as requested.

·         Prepare statistics for patients and appointments in all clinics.

4-       Research Support:

·         Recruit patients for research.

·         Book and follow-up all research appointments.

5-       Service Improvement & outreach:

·         Support implementation of new reception processes and improvements.

·         Service outreach and marketing.

6-       Compliance & Professional Standards:
- Uphold confidentiality, professionalism, and compliance with DDI policies.
- Perform other related duties assigned by the Senior, Team Leader, and Head of Unit.
- Comply with all occupational health, safety and infection control policies to ensure a safe working environment for patients, staff and visitors.

Required Skills and Expertise:

Required Skills and Competencies

Core Skills (Medical Sector):
- Excellent teamwork and communication skills.
- Attention to detail and strong time management.
- Ability to multitask, prioritize effectively, and work under pressure.
- Team collaboration, mentoring skills, problem- solving skills, and customer services excellence.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
Technical / Role-Specific Skills:
- Advanced use of EHR and appointment systems.
- Understanding of healthcare workflows and service standards.
- Bilingual (Arabic and English) required.
Required Dress code:
- Adherence to the organization’s dress code policy (Agreed Uniform).
Supervisory Responsibilities

May supervise Clinical Receptionist I and II staff as delegated.

Working Conditions / Physical Requirements
Standard clinic environment.
Shift and extended working hours may apply.

Other Comments:

Minimum Qualifications (Education and Experience)

Minimum of 5 years of relevant experience in patient reception or clinical administration.

Bachelor in Business Administration, health care management, Customer Services, Marketing, or related disciplines.

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