DAFNE Coordinator - DAFNE
This vacancy has been filled. Applications no longer accepted.
General Information
Language : Arabic & English
Years of Experience : 5+ Years
Closing Date : 24 November 2022
Function
Responsibilities
- Responsible for patient recruitment day and calling
- Responsible for collecting singed consent forms from patients and keeping it tracked and up to date.
- Responding to general queries regarding patient service, doctor or educator availability
- Points of contact between patients and DAFNE team
- Maintain reports of participant attendance
- Follow up with patients regarding any medical issue, requests, and following the hot line.
- Collaborate with all staff members in DAFNE to assist with the overall management and smooth operations of the unit
- Booking all courses and managing the team calendar/ meetings
- Monitors project incidents and complaints to identify unusual occurrences and promptly reports to management for appropriate actions
- Arrange DAFNE file numbers and Keep the DAFNE filing system like the UK database system
- Participate in company quality improvement initiatives
- Support as point of contact for first level escalations and issues
- Responsible/ track DAFNE team (educators) documentation for the quality assurance
- Participating and overview the marketing and advertisement and social media accounts
- Responsible for annual reporting and annual visits for DAFNE graduates
- Collect documents for approval from clients and admin, signature of manager and distribute to respective departments
- Following up all DAFNE graduates’ visits to be complete and up to date
- Do all booking for DAFNE courses, refreshers and workshops with all other related units in DDI
- Overview of the workflow
- Responsible and required to write finance and activity reports in addition to collating documents for the head unit
- Manage unit needs of storage and stationary items
- Act as a point of contact for data/information requests from management or other departments in the institute
- Extract the base line data for DAFNE graduates from the hospital/polyclinic where has been diagnosed at, as well as any other medical information needed
- Any other relevant duty as assigned by the team
Required Skills and Expertise:
- Over 5 years of previous experience in the similar role is required
- Knowledgeable of Microsoft applications (Word, Excel, Power point)
- Good communication skills
- Must be Bilingual (Arabic and English)