Operator - Administration
General Information
Language : Arabic - English
Years of Experience : 3 Years
Closing Date : 28 March 2018
Function
Answer and respond to all DDI incoming calls to front desk. Assist callers, patients, visitors by routing or directing them to the appropriate person, department or facility.
Responsibilities
• Manage all incoming front desks calls
• Assists callers in identifying needs and then routing calls appropriately
• Keep an up to date contact list of departments, facilities and staff extensions. List to be circulated with appropriate departments when required
• Track phone calls and submit monthly report of number of calls received, department to which the call was transferred to and nature of calls
• Greet and guide visitors to front desk to the appropriate departments or offices
• Provide information of general nature to authorized requestors
• Aware of health and safety regulations and assists patients / guests during evacuation drills or emergency situations
• Perform other related duties as directed by the manager
Required Skills and Expertise:
· Excellent communication and customer service skills
· Basic computer skills
· Graduate / diploma holder in any discipline